Policies

Returns and Refunds Policy

Returns and Refunds Policy - Physical Goods

Australian Consumer Law safeguards all your rights concerning physical goods, and this policy does not restrict or alter those rights in any way.

You have a 14-calendar day window to initiate the return of an item from the day you received it. To qualify for a return, the item must remain unused and in the original condition it was received. Please ensure any packaging is not damaged.

You are responsible for covering the shipping expenses involved with returning your physical goods, and these costs are non-refundable. In the event of a refund, the amount equivalent to the return shipping cost will be deducted from your refund.

Refunds Policy - Completed Services (Healings, Reading and Workshops)

All of my services are conducted with careful and attentive consideration, in line with my terms and conditions.

Once provided, there are no refunds available just because you did not like the messages received or did not enjoy the experience.

Exchange / Rescheduling Policy for Service Bookings (Healings, Reading and Workshops)

All services must be booked in advance, to enable me to provide my services to as many clients as possible. Bookings for healings and readings require payment in full (via this website), while bookings for workshops can be made with a deposit (paid via this website)

If you need to reschedule, please contact me at least 48 hours before the session. If canceled within 48 hours of the scheduled start, no refunds are available. 

If you change your mind about a particular booking, you can exchange your booking for another service, or a gift voucher. If you need to exchange, please contact me at least 48 hours before the session. If canceled within 48 hours of the scheduled start, no refunds are available.

Privacy Policy

Your privacy is very important to us

To ensure transparency, we have created this Privacy Policy to provide you with insights into how we obtain, store and use any personal information. When you visit the Angel Connections website, certain details will be acquired.

As with other commercial website, our site, and the technology is it built upon, employs a standard technology known a “cookies” (see below for explanation) and Web Server logs to collect information about how our website is used. This information may include date and time of visits, pages viewed, duration spent on our website and the websites immediately before and after ours, as well as your IP address.

What are Cookies?

A cookie is a tiny text document containing an anonymous unique identifier. When you visit a website, the site's computer requests permission from your computer to store this file in a designated section of your hard drive reserved for cookies. While each website can send its own cookie to your browser if your browser preferences allow, for privacy protection, your browser only allows a website to access the cookies it has previously sent to you, not those sent by other sites.

IP Addresses

Yor computer uses IP addresses whenever connected to the Internet. An IP address is a numerical identifier employed by computers in the network to recognise your specific computer. These are automatically collected by our web server as traffic data, to enable it to send the web pages you have requested to your computer.

Who we are

This policy refers to services provided either online on in person by Angel Connections, a trading name of Kattegway Pty Ltd ABN 51 618 200 089. Our website address is: https://www.angelconnections.com.au

What personal data we collect and why we collect it

All personal data is used only for the purpose it was originally collected - i.e. the provision of goods and services, payments, newsletters, sign-ups, email correspondence, telephone contact etc.

Who we share your data with

We do not personally share any data, but third party plugins may potentially receive anonymous data about your use of the site. As the store and booking pages use e-commerce software and require customers to provide basic personal data (name, email address, phone number), this information could be captured and shared.

All credit card payments are handled by a third party payment processor, Square AU Pty Ltd (ABN 38 167 106 176). No credit card data is seen by Angel Connections.

All newsletter sign-ups (Monthly Magic) are handled by third party services, SquareSpace and MailChimp

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Industry regulatory disclosure requirements

Any personal information that is collected would be for purposes of administering our business activities. This allows Angel Connections with Kathy to provide you with customer service as well as making available other items and services to our customers and prospective customers. This may occur, when in good faith, it is understood that that the law requires it or for the protection of our legal rights. We may disclose information when legally compelled to do so.

What data breach procedures we have in place

Angel Connections provides you with protections for your electronic communications that we as a business employs as in maintenance of information received online, mail or telephone. Please be aware that any email communications sent to us may be retained together with other information such as your email address, messages and responses sent to you.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Questions

If you have any questions regarding this Policy, or your dealings with our web site, please contact us via the contact page.

Terms of Service

Legal Disclaimer

By purchasing a reading, you therefore agree that you have read and understand the details of the disclaimer, agree to the disclaimer, and release the Psychic Medium of any and all liability/responsibility for any actions or in-actions.

To purchase a reading or other service, you must be at least 18 years old at the time of the purchase.

This webpage and social media as well as all other business sites and pages and its owners are not liable for any direct, indirect, or incidental, consequential, or punitive damages arising from using the psychic expert advice available on this site or its content.

All psychic readings, healings and consultations are intended to offer an insight into a person’s personal life and meant for entertainment purposes only. These readings and healings do not in any way the following items constitute legal, financial, or professional advice. When you engaging in a reading, you understand that the Psychic Medium does not diagnose illnesses. This also includes questions pertaining to death or pregnancy. The reader and other interested parties will not be liable for the death or personal injury resulting from the negligence on your behalf, or for fraudulent misrepresentation. By using the website, social media and other businesses under this name and umbrella you therefore understand that the use of the above mentioned properties are merely for referencing and entertainment purposes and is not intended to be regarded as professional judgment or advice.

Any references to the future and outcomes during the reading/services are based on potentials, possibilities, and probabilities at the time of the service provide and therefore based on your actions and other people’s actions or in-actions and due to interpretation as to what was said at the time of the reading. With this knowledge you understand that there is no guarantee on the accuracy rate of a reading, session, or consultation and it is not fortune-telling, nor does this site imply or infer such.

Further, the Psychic Medium and other interested parties do not represent the following:

– the service will meet your requirements

– the service will be uninterrupted, timely, secure or error free

– any results obtained from using the service will be accurate, complete or current

We or anyone involved with the provision of these services shall not be held liable for any damages arising from the inability to use the services or from errors caused by negligence or otherwise. We are not liable for delays in providing information or carrying out our obligations due to factors beyond our control. When you sign up for or purchase any reading, you agree that you are using the service at your own risk.

Gift Vouchers

The following terms and conditions apply to all Gift Vouchers from Angel Connections or related businesses:

  • All gift vouchers are to be presented on the day of booking. Please call Kathy 0407033315 to book

  • All gift vouchers are not redeemable for Cash

  • All gift vouchers cannot be replaced if lost, damaged or destroyed

  • All gift vouchers are valid for three years from date of purchase

  • All gift vouchers are subject to subject to standard terms and conditions found on our Privacy Policy and Legal Disclaimer.